Cancellation & Refund


  1. Buyers can cancel their subscription online only as per mutual discussion with the studio / instructor. The Buyer’s entire order amount will be refunded. In case the buyer wants to cancel the subscription, the Buyer may cancel the order online. The Buyer’s refund will be processed once GRIP receives the approvals from the respective studio / instructor. Unfortunately, an order cannot be cancelled once the studio / instructor refuses. There is no cancellation applicable for purchases made at studio / instructor’s Studios.
  2. In order to Cancel the order, the Buyer can login to the website / mobile app and click on Cancel subscription link in My Account section. Enter the order details and submit. Once GRIP receives the request, GRIP will initiate the cancellation request.
  3. The refund will be credited back to the payment mode/account that was originally used to make the transaction.

Replacement Policy

  1. Term: Most of the GRIP products are covered by a contractual two year warranty unless otherwise specified on the product or its packaging or by GRIP at the time of sale. However, this warranty shall not apply in the case of natural wear and tear of the product, damage caused by negligent use of the product, or by use in a manner for which the product was not intended.
  2. The 10 Day Replacement Guarantee seeks to assist Buyers who have received defective goods due to purchase on the Website / mobile app. If at the time of delivery and/or within 10 days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from GRIP subject to the following terms and conditions: a. Notify GRIP of any defects in the product/s at the time of delivery of the product/s and/or within 90 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.
  3. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with GRIP. Following products shall not be eligible for return or replacement:
  4. a). Damages due to misuse of product; b). Incidental damage due to malfunctioning of product; c). Any consumable item which has been used/installed; d). Products with tampered or missing serial/UPC numbers; e). Digital products/services; f). Any damage/defect which are not covered under the GRIP warranty policy; g). Any product that is returned without all original packaging and accessories, including the box, packaging if any, and all other items originally included with the product/s delivered;
  5. On Clothing, and footwear, GRIP accepts 10 day exchange subject to the following conditions: a). Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way. b). Original tags and packaging should be intact. For items that come in packaging, the box should be undamaged. c). Damaged or defective clothing and footwear products are covered by the 10 Day Replacement Guarantee.
  6. If GRIP has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then GRIP may while reserving its rights to initiate civil and/or criminal proceedings against such person may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and /or disqualify that Buyer and any related Buyers from availing protection through this program.
  7. GRIP reserves its right to initiate civil and/or criminal proceedings against a Buyer who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, GRIP may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such Buyer and/or disqualify that Buyer and any related Buyers from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.


  1. Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
  2. Points to be noted: a. GRIP may accept the return irrespective of the policy. b. GRIP reserves the right to reject a replacement request.
  3. Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting GRIP on the number provided on the Website  / mobile app or the product. Once the replacement request has been raised, the following steps shall be followed:
  4. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons: • Shipping was damaged • Item was defective • Item(s) were missing • Wrong item sent
  5. An intimation must be provided to GRIP seeking either "approval" or "rejection" of the replacement request.
  6. In case GRIP accepts the replacement request, Buyer shall be required to return the product to GRIP and only after return of the product, GRIP shall be obliged to provide the replacement product to the Buyer.
  7. In case GRIP doesn't have the product at all, GRIP can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
  8. All shipping and other replacement charges shall be borne and incurred by the Buyer (if applicable).

Disputes (Resolutions) Policy

  1. Overview: Generally, transactions are conducted smoothly on the Website / mobile app / Stores. However there may be some cases where both the Buyers and GRIP may face issues. GRIP’s Dispute Resolution Process is as follows – When there is a dispute between the Buyers and GRIP, both Parties shall make all attempts to mutually and amicable resolve such dispute. Failure to do so shall give the aggrieved Party the right to institute appropriate proceedings under the scope of law.
  2. What is a 'dispute'? A 'Dispute' can be defined as a disagreement between a Buyer and GRIP in connection with a transaction on the Website / mobile app / Stores.
  3. How does a 'dispute' occur in the Marketplace? a) Disputes are filed as a result of a disagreement between the Buyer and GRIP. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. b) It is important that before a Buyer/GRIP raises a dispute, they should attempt to solve the issue.
  4. How is a 'dispute' created? Whenever there is a disagreement, the Buyer can write to, in order to raise a dispute. Disputes can be raised at a particular transaction level.
  5. What are the various types of 'disputes'? Following are the indicative examples of potential disputes: a) Wrong item received b) Item Not as described c) Damaged or Seal broken on Product d) Part/Accessory missing e) Item not Compatible f) Seller Description/Specification Wrong g) Defective (Manufacturing defects) h) Product not working i) GRIP claims invalid Invoice j) Payment not received
  6. Disputes via Chargeback: a) Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise: b) Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies c) Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies. d) Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies. e) GRIP expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of GRIP.
  7. Email Abuse & Threat Policy: a) Private communication, including email correspondence, is not regulated by GRIP. GRIP encourages its Buyers to be professional, courteous and respectful when communicating by email. b) However, GRIP will investigate and can take action on certain types of unwanted emails that violate GRIP policies. c) Such instances: d) Threats of Bodily Harm - GRIP does not permit Buyers to send explicit threats of bodily harm. e) Misuse of GRIP System - GRIP allows Buyers to facilitate transactions through the GRIP system, but will investigate any misuse of this service. f) Spoof (Fake) email - GRIP will never ask the Buyers to provide sensitive information through email. In case the Buyers receive any spoof (fake) email, the Buyers are requested to report the same to GRIP through 'Contact Us' tab. g) Spam (Unsolicited Commercial email) - GRIP's spam policy applies only to unsolicited commercial messages sent by GRIP Buyers. GRIP Buyers are not allowed to send spam messages to other Buyers. h) Offers to Buy or Sell Outside of GRIP - GRIP prohibits email offers to buy or sell listed products outside of the GRIP Website. Offers of this nature are a potential fraud risk for both Buyers and GRIP. i. GRIP policy prohibits Buyer-to-Buyer threats of physical harm via any method including, phone, email and on GRIP’s public message boards, i) Violations of this policy may result in a range of actions, including: ii) Limits on account privileges iii) Account suspension iv) Cancellation of listings v) Loss of special status
  8. Violations of this policy may result in a range of actions, including: a) Limits on account privileges; b) Account suspension; c) Cancellation of listings; d) Loss of special status.